Please note, our Box Office is open Mon, Wed, Fri, from 10:00AM to 3:00PM. Tickets can be purchased online HERE. If you have any ticketing inquiries, please email

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Rentals FAQ


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Rental FAQs


What sort of insurance do I need for my event?

A certificate of General Liability insurance with a limit of no less than the following coverage.

  • $2 million for non-profit organizations
  • $5 million for commercial organization

What is the CIF?

The CIF is the Capital Improvement fee to help and maintain the equipment and facility at the Gateway. The Gateway charges the CIF per patron as follows:                                                                   




Per ticket sold with advertised price of $20 and under


Per ticket sold with advertised price of $21 and above

  • This fee applies to all tickets sold to the event regardless of whether the tickets are sold via the client.
  • There is no CIF charge for complimentary tickets issued for a ticketed performance.
  • Please contact Gateway regarding free events.

Can I print my own tickets?

No, all tickets for events at the Gateway must go through the Gateway Box Office.

 If tickets are sold by the Gateway Box Office, tickets are available online, by phone or at the Gateway Box Office during regular Box Office hours; Monday through Saturday from 12:00 pm to 5:00 pm.

For events that are free or need consignment tickets, please contact Gateway for more details.

Can I see merchandise at the Gateway?

Any merchandise sold onsite at the Gateway Theatre is subject to a 10% surcharge on total gross sales. This policy also applies to charities and non-profits.

What types of Concession & Hospitality options does the Gateway offer?

A licensed concession with staff is available prior to show and during intermission at no charge to renters unless it’s an all-day event. If you would like to offer free drinks to your audience, please contact the Gateway for more details.

The Gateway is also available for pre-show or post-show receptions for your event at an extra cost. Due to Health Regulations, catering and refrigeration must be provided by a catering company and clients are asked to bring their own platters, serving utensils, napkins, and plates. Please contact the Gateway for more details.

Is Parking and Transit readily available at the Gateway?

Paid parking is available at the Gateway, Minoru Park and Richmond Hospital. Transit options are available a short distance away including the Canada Line.

Can I bring in my own technical crew?

No, the Gateway is an IATSE (Local 118) venue for all technical stage work. A minimum number of crew is required depending on the requirements of your event. Labour rates are available upon request.

Can I have photographers and videographers in the theatre during a performance?

Yes, but if more than one tripod is set up in the theatre to record your event, an IATSE technician may be required.

Is the Front of House Manager included?

The Front of House Manager and appropriate number of ushers to run your event safely and efficiently are included for a rental up to 5 hours.

What is a typical event schedule at the Gateway?

  • Box Office opens one hour prior to event
  • Lobby and Concession opens one hour prior to event
  • House opens 30 minutes prior to event
  • Intermission is generally 20 minutes in length

Are there deadlines for changes to my event that I should be aware of?

  • In order to staff your event, we require the FOH questionnaire to be completed 30 days prior to your event.
  • If you wish to open the balcony on our Main Stage, this can be arranged before your tickets are being set up with the Patron Services Manager.
  • All details for your event will need to be confirmed 2 weeks prior to your event. This includes details like Start/End time of your event, is an intermission scheduled, reception details and etc.

Can I set up things in the lobby?

Yes, but please keep these policies in mind.

  • When attaching photos or other items to designated areas in the lobby, only painters tape is allowed.
  • If any items are left behind in the lobby or building, client may be subject to disposal fees.

How do General Admission events work at the Gateway?

If you choose to have a general admission event, we request that you arrange for 2 volunteers/client representatives to meet with the Front of House Manager 1 hr and 15 minutes prior to the event to assist with crowd management. They will also be required to remain in the lobby until the show begins.


Glossary of terms (reception, FOH, House vs lobby doors)

Reception - A gathering before or after the performance in the lobby.

  • The concession can remain open but will be subject to additional charges. If you would like to provide food for your guests, catered food is required as we do not have refrigeration or kitchen facilities available.

Front of House (FOH) - This refers to the lobby and audience areas. These areas are supervised by the Front of House Manager.

House Doors - The doors that lead from the lobby to the theatre seats. The audience enters through these doors to gain access to their seats.

Lobby Doors - The doors that lead from outside to the Lobby.