Privacy Statement


Our Commitment

At Gateway Theatre, we understand that your personal information and privacy is important to you. We make every effort to ensure that the personal information you share with us is recorded accurately, retained securely, and used only according to your wishes as you have communicated them to us. Our privacy statement and practices are designed to fully support this goal.

Our privacy statement, based on the requirements from BC’s Personal Information Protection Act (PIPA), outlines the manner in which Gateway Theatre collects, uses, discloses and manages your personal information.

In this statement, the term “personal information” refers to any information about an identifiable individual, including but not limited to: name, home address, phone number, email address, birth date, age, proof of age, and credit card information.

By providing your data, you are accepting the terms of our privacy statement.

We recommend that you review this statement in its entirety and revisit it periodically, as it may change from time to time.


Gateway Theatre (“Gateway”) is responsible for all personal information held by Gateway, and remains responsible when personal information is processed by third parties on Gateway’s behalf. All personal information collected by Gateway remains confidential and is appropriately safeguarded.

Purposes of Collection

When collecting personal information, Gateway uses it primarily to fulfill ticket orders, complete educational enrolments, register newsletter sign-ups, process donations and sponsorships, and other transactions. We may also send messages to individuals who have expressed an interest in receiving communication from Gateway.

It may also be used to administer promotions and contests for Gateway for which you have registered to participate. Your personal information may also be used to keep you informed of other events, special offers, and fundraising opportunities in support of Gateway, and to advise you of changes to Gateway’s products and services. We may also contact you from time to time to conduct market research or surveys in an effort to continually improve our product and service offerings.

Occasionally, Gateway may present offers in conjunction with other arts or cultural organizations if deemed to be of significant value to Gateway patrons. Gateway may share personal information with its artistic and community partners and renters whose events you have attended, unless consent is withdrawn.


Gateway will obtain your consent for the collection, use, or disclosure of your personal information, except as permitted by PIPA. Consent for the collection, retention, and use of personal information is implicit when you provide such information in the process of a transaction. You have the right to provide only the personal information reasonably required to conduct your chosen transaction with Gateway.

Gateway will only use your financial information for the original purpose that it was collected, and any new use of that information is subject to your consent. How we obtain your consent for your personal information will depend on the
circumstances and sensitivity of the information collected. We may seek your consent orally or in writing. Sometimes, for non-sensitive personal information only such as name, address, phone number, and e-mail, it may be implied, or an “opt-out” method of consent used. You may also withdraw consent at any time by giving Gateway reasonable notice through the “opt-out” method.

Limiting Collection

The collection of personal information is limited to that which is necessary for the purposes identified by Gateway. Personal information that is regularly collected by Gateway includes your name, mailing address, phone number, e-mail address, and as appropriate, credit card information. In an effort to reduce mailing costs, there are occasions when Gateway will use e-mail as the
preferred method of contacting individuals. For this reason, Gateway regularly collects e-mail addresses as a part of the personal information collection procedure.

Gateway often has more detailed information from patrons who have been dedicated and ong-term supporters of Gateway, such as seating preference, the names of members of their family, business addresses, and special interests. Gateway also collects more detailed information from parents/guardians of registered Academy students for the purposes of facilitating successful learning outcomes or responding to emergencies.

Limiting Use, Disclosure & Retention of Personal Information

Personal information is used or disclosed for the purposes for which it was collected. Personal information will also be retained only so long as necessary to fulfill the uses stated above or as required by law.

Gateway does not engage in list exchanges, or allow database information to be directly accessed, manipulated or used by any other company. We may also share your personal information with third party service providers as necessary for them to provide services on our behalf. If a service provider is located within Canada, Gateway will ensure there is an agreement in place that ensures this organization understands and follow the same PIPA obligations. Some service providers may be located outside of Canada where personal information may be subject to the laws of those jurisdictions.

You will never receive communications from organizations other than Gateway or Gateway’s third party service providers.


Gateway makes every reasonable effort to keep your personal information as accurate, complete and up-to-date as is necessary for the purposes for which it is to be used. You can help us maintain the accuracy of your personal information by notifying us when your address, phone number or e-mail changes.

Safeguarding Information

Gateway takes technical, contractual, administrative and physical security steps to protect the personal information that you provide us. All of our security safeguards are appropriate to the sensitivity of the personal information.

Credit card data in our database conforms to the Payment Card Industry Security Standards Council (PCI SSC) Payment Application Data Security Standard (PA-DSS) v3.1 requirements from the credit card industry. We do not store data from credit card transactions such as Track II or CVV2/CID (the 3 or 4 digits on the back of the card). If stored, credit card numbers are securely encrypted and we ask that you never send a complete number to us in an email.

Individual Access

Upon request, Gateway will provide you with information within 30 business days, or provide written notice of an extension where additional time is required to fulfill the request, on the existence, use and disclosure of your personal information. You may verify the accuracy and completeness of your information, and have it amended as appropriate. If a request is refused in full or in part,
we will notify the individual in writing, providing the reasons for refusal and any recourse available.

Requests for access to personal information must be made in writing and provide sufficient detail to identify the personal information being sought. Individuals may be required to prove their identity before access to their personal information is granted.

Customer Satisfaction

If you have any complaints, questions or concerns regarding changes to your personal information, consent, or this statement, communication must be made in writing to Gateway’s Marketing Manager. If Gateway is unable to resolve the concern, you may also write to the Information and Privacy Commissioner of British Columbia.

 Contact Information:

Marketing Manager
Gateway Theatre

Website Security

Gateway Theatre’s website ( are housed on secure servers to ensure every transaction you make on our website will be secure. We keep your personal information protected through the use of industry leading encryption technology. We do this with the protocol known as Secure Sockets Layer or SSL. It works with your browser by encrypting the transmitted data in a way that makes it virtually undecodable. This website is secured using a Digital Certificate. This ensures that all information you send to us via the World Wide Web will be encrypted.

IP Address Use

IP Address: An Internet Protocol (IP) address is a unique string of numbers that is assigned to your computer by your Internet Service Provider. Web servers automatically identify your computer by its IP address. We will use your IP address to help diagnose problems with our server and to administer our Site. Your IP address also may be used to gather broad demographic information.


Our websites ( and use browser cookies in order to conduct online transactions. A “cookie” is a text file, invoked by standard browser software, that we place on your hard drive to enable our systems to recognize your browser, track transactions, and allow you to navigate our websites without having to re-enter information. We may also automatically receive and store certain other types of information, such as the type of web browser you use or the pages you link to from Gateway Theatre websites. We do not use cookies to store personal information or to disclose
information to third parties.

You can easily erase cookies from your computer or mobile device using your browser. For instructions on how to handle and delete cookies, please look under “Help” in your browser. You can also choose to disable cookies, or to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all our features.

We also use third party cookies (such as Google Analytics Tracking ID) to run Google Analytics Demographics and Interest Reporting. These cookies gather website visitor data (such as age, gender, and interests) to optimize website content and marketing and do not collect any personally identifiable information. You may opt out of this data collection at any time through Google Ad Settings (

Are You on a Secure Connection?

The easiest way to tell whether or not you are in a secure area is to check the URL in your browser’s address bar for the little lock symbol. You will notice that the address to the left of the colon changes from “http” to “https” when you’re on a secure connection.

Updated: November 2022