FAQs

Doors are typically opened 1 hour prior to each event and we recommend that you do not arrive earlier than this time. As your event gets closer, we will email you with more details about what you can expect when you arrive, so make sure to keep an eye on your inbox and feel free to contact our Box Office at boxoffice@gatewaytheatre.com or 604.270.1812 with any questions.

Yes! Our Box Office is now open for in person purchases and the hours of operation are Monday, Tuesday, Wednesday, and Friday, 12PM – 5PM. Please note that we do not accept cash payments, so make sure you have your debit or credit card handy.

You can also contact our Box Office team at boxoffice@gatewaytheatre.com or 604.270.1812

If there are any remaining tickets, they will be made available for purchase at the door.

We offer patrons three ways to receive their tickets.

1. You can print your tickets at home.
2. You can have your tickets mailed to you. We will have them in the post within 1-2 business days. Please note we do not mail tickets within 14 days of the show or event.
3. You can pick up your tickets at our Box Office.

Yes, subject to availability. Tickets may be exchanged for a different performance within the run of the same show or event. Requests for ticket exchanges into a different show or event will be facilitated at the discretion of the Box Office Supervisor. For tickets exchanged into a different show or event, a ticket exchange fee of $3.00 per ticket will apply.

Requests for ticket exchanges will be accepted up to 24 hours prior to the date of the show or event you have tickets for. Any difference in ticket price will be charged when exchanging into a more expensive date, time, or seat.

Requests can be submitted to our Box Office at boxoffice@gatewaytheatre.com or 604.270.1812.

Effective 2025/26 season, all tickets are non-refundable. We encourage patrons who are unable to attend a performance to:

• Transfer their tickets to a friend or family member, or

• Request a tax receipt from the Box Office for the value of unused tickets before the scheduled performance, or

• Contact our Box Office about available ticket exchange options.

In some cases, tickets for reserved seating events can be reissued. If you need help with lost tickets, please contact our Box Office at boxoffice@gatewaytheatre.com or 604.270.1812 for assistance.

You bet! We have discount rates available for groups of 10 or more. We welcome friends and family, school, corporate, tour groups and more.  For more info on bookings of 10+, please contact our Box Office at boxoffice@gatewaytheatre.com or 604.270.1812.

*Please note: the 10% discount for groups ONLY applies to ADULT tickets and not youth/student tickets.

This will depend on each show or event. If you’re looking for some more guidance about whether to bring your child, please reach out to our Box Office via boxoffice@gatewaytheatre.com or 604.270.1812.

We will do our best to get you seated at the soonest opportunity. In order to minimize any disruption, we may need to seat you at the back of the theatre. During intermission, you will have the opportunity to sit in your reserved seat.

Yes. MainStage and Studio B performances wheelchair-accessible seats can be booked using our online ticketing system or by contacting our Box Office.

If you have any accessibility needs you’d like to bring to our attention, please contact our Box Office via boxoffice@gatewaytheatre.com or 604.270.1812.

Once you arrive, our team of Front of House staff and volunteer ushers will guide you to your seat.

Our concession stand will be open on the day of your event for purchases. Our concession has alcoholic and non-alcoholic beverages available, as well as an assortment of light pre-packaged snacks such as chips, chocolate, and candy.

We want everyone to feel safe and welcomed when coming to see the show. We recognize that traditional theatre etiquette are restrictive for many people. A laid-back environment offers a more dynamic theatrical experience where people can enjoy the show at their comfort level. 

An ‘open environment’ is where audience members can be relaxed and be their natural selves. In this judgement-free “no-shushing’ environment, audience members are free to move in and out of the space, laugh as loudly or quietly as they please, and move around and fidget. There is also a ‘chill-out’ zone available in the lobby available for those who might need to take a break from an overstimulating environment.

When focused on a performance, most people will block out background noise, particularly when they know why it’s happening. In a relaxed atmosphere, people tend to feel more at ease, feel a sense of diminished anxiety, so they are able to enjoy the show better.