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Frequently Asked Questions (FAQ) - Songs of Summer Outdoor Concert Series

How early should I arrive for Songs of Summer?
Doors will be opened 45 minutes prior to each event. We recommend that you do not arrive earlier than this time. Once you enter the building a Gateway staff member will check you in and ask you some COVID-19 screening questions. Once you have been checked in you will be directed to enter the outdoor concert space.

Where do I park and how much does it cost?
City of Richmond pay parking lot at Gateway Theatre

Cost:    $2.75 per hour
             $5.50 per 3 hours for Gateway Theatre patrons
             Select the Gateway Theatre option on the parking meter
              FREE from 9pm to 7am

Cash & Credit Cards Accepted

Additional paid parking lots located at Richmond Hospital lot and Richmond Health Science Centre

How do I get to Gateway via transit? 

Canada Line: Richmond-Brighouse Station
Bus: 401 & 407
For specific directions, visit Translink's trip planning website.

Can I buy tickets in person?
Due to the COVID-19 pandemic our Box Office is currently closed and ticket are available for purchase online only.

Will tickets be made available day-of?
Advance tickets are available for purchase online via the Gateway Theatre ticketing page: www.gatewaytheatretickets.com

If there are any remaining tickets, they will be made available for purchase at the door prior to each event.

If you have any questions or concerns about the online ticketing process please send an email to boxoffice@gatewaytheatre.com. A representative will respond to your enquiry as soon as possible. Our Box Office is not currently staffed and in-person ticket purchases are not available.

I bought tickets online, how do I receive my tickets?
When purchasing tickets online, you will be emailed an e-ticket to print out at home or store on your mobile device.

Can I exchange my tickets for a different concert?
Requests for ticket exchanges will be received up to 48 hours prior to the concert you have tickets for.

Do you provide refunds for Songs of Summer?
If you have purchased tickets to an in person event but are no longer able to attend due to illness, you will be provided a full refund. For more information on refunds please send an email to boxoffice@gatewaytheatre.com. A representative will respond to your enquiry as soon as possible.

Can I purchase a ticket as a gift?
Yes. After you make a purchase, you can forward the e-ticket to your lucky recipient. 

What if I lose my tickets?
We can re-send your e-tickets to your email address. Please contact our Box Office via boxoffice@gatewaytheatre.com for assistance.

Do you have a group price?
Group pricing is not currently available.

Can I bring children to Songs of Summer?
Yes! Children of all ages are welcome to attend, provided you have purchased a ticket for them. Please use your discretion as, due to COVID safety requirements, all children will need to be able to remain seated for the duration of the event.

What if I arrive after the performance has started?
Don't worry! We'll get you checked in and admitted into the outdoor concert space as quickly as possible. Due to the relaxed nature of these concerts, attendees will be free to enter and exit the concert space as needed.

Do you have accessible seating?
Yes. We will be holding space within the outdoor concert area for wheelchair users and people with mobility concerns. If you would like to discuss your accessibility needs, please contact our Box Office via boxoffice@gatewaytheatre.com.

How do I find my seat?
After checking in, you will be able to select your own spot within the outdoor concert area. We greatly encourage patrons to bring their own seating supports such as lawn chairs, pillows and blankets to supplement their concert experience.

Will refreshments, snacks, or chairs be available at Songs of Summer?
To ensure everyone’s safety, Gateway Theatre will not be providing refreshments, snacks, or chairs. We greatly encourage patrons to bring their own water, non-alcoholic beverages, snacks, and seating supports such as lawn chairs, pillows and blankets to supplement their concert experience.

COVID SAFETY PROCEDURES

Will I need to show proof of vaccination to attend Songs of Summer?
No. The requirement to show proof of vaccination does not come into effect until September 13 and does not apply to outdoor events. We will not be asking any Songs of Summer attendees to disclose their vaccination status.

How will physical distancing be maintained?
Throughout your visit you will be required to follow posted signage and maintain a distance of at least three meters between yourself and any person who is not a member of your household. Once your party has been checked in you may enter the outdoor concert space and select an area of your choice in which to sit, provided a distance of at least three meters is maintained between yourself and other groups. All attendees are required to remain seated while inside the outdoor concert space, unless moving to or from the washroom facilities. To support physical distancing, Songs of Summer concerts will not include an intermission and the bar/concession will remain closed.

Do I have to wear a mask?
In outdoor spaces, mask use is recommended but not required.
In indoor spaces, including washrooms and lobby areas, all members of your party will be required to wear a mask unless:
  • You have a physical or medical condition that prevents you from wearing a mask
  • You are a child under the age of 12
If possible, we ask that you bring your own reusable or disposable mask. If you do not have your own mask available, our staff will provide you with a disposable mask to wear.
Hand sanitizer will be made available to you throughout your visit and you will be encouraged to wash or sanitize your hands at the following times:
  • Upon entering the building
  • Before exiting the building
  • After handling any high-touch items (such as door handles, washroom fixtures…etc)
What if I feel unwell, or have been in contact with someone who is unwell?
Anyone who has arrived from outside of Canada or had contact with a confirmed COVID-19 case within the previous 14 days may not attend an in person event at Gateway.
 
Anyone who has experienced potential symptoms of COVID-19 in the last 10 days may not attend an in person event at Gateway.
 
Potential symptoms include: 
  • Fever
  • Chills
  • Nausea and vomiting
  • New or worsening cough
  • Loss of sense of smell or taste
  • Shortness of breath
  • Sore throat and painful swallowing
  • Stuffy or runny nose
  • Headache
  • New muscle aches
  • Fatigue
  • Loss of appetite
  • Diarrhea
Patrons exhibiting one or more of the above symptoms while onsite at Gateway will be asked to vacate the facility.
 
If you begin to feel ill during your visit you should immediately notify the nearest staff member or volunteer. Our staff will ensure that you can safely vacate the facility and they will initiate procedures for cleaning any areas you may have come into contact with.
 
SUPPORTING GATEWAY
 
As a registered Canadian charity, Gateway Theatre relies on the generosity of our donors and supporters to enrich the quality of life in Richmond and the surrounding communities. Our donors are essential to our ability to present high-quality professional theatre and nurture the next generation of theatre artists.

Please consider making a donation to support keeping our prices affordable. Tax receipts will be issued for any gift of $10 or more.

Check out this page for more information how you can support Gateway Theatre, including volunteering!

GENERAL REMINDERS

Please turn off all electronic devices for the duration of the show.
Please limit your use of fragrances as some patrons may have allergies.

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