Buy Tickets NowDonate Now

FAQs

Donate

You are here

Getting here and parking

Where is Gateway located?
6500 Gilbert Road, Richmond, BC V7C 3V4

Where do I park and how much does it cost?

  • City of Richmond pay parking lots at Gateway Theatre
  • It costs $3-5, and free after 9 PM. Cash and credit cards are accepted.
  • For busy performances, the parking lots fill up quickly, so we recommend arriving early to get a spot. There is no on-street parking at Gateway.
  • For any parking concerns, please contact the City of Richmond’s Bylaws Department at 604-276-4345 or bylawticket@richmond.ca.
  • Additional paid parking is available next door at the Richmond Hospital 
  • Complimentary parking passes are provided to subscribers.

How do I get to Gateway via transit?
Canada Line:
10-minute walk from Richmond-Brighouse Station 
Bus: 401 (stops at the corner of Westminster Highway and Gilbert Road)
         407 (stops right in front of the theatre)
For specific directions, visit Translink's trip planning website.


Subscriptions

What are the benefits of being a subscriber?
Being a subscriber gets you the best price for the best seats, and is the most flexible way to attend Gateway shows. In addition to saving up to 18% on single tickets, you get:

  • Best Seats in the House - Secure the best seats well before anyone else has the opportunity.
  • Free Parking -  You will receive complimentary parking passes for the lots at the theatre.
  • Flexibility with Complimentary Exchanges - Easily change your tickets to a different performance whenever you’d like at no charge. We can also replace them for free if you lose your tickets. 
  • Discounts for Friends & Family - Pre-book additional tickets for friends and family at discounted prices.
  • Guaranteed Seats to Sold-out Shows

How do I become a subscriber?
Subscriptions sales can be purchased online, in person, or over the phone from the Gateway Box Office. Just choose a subscription package and days in the run you’d like to attend, and we’ll take care of the rest. Click here to find out about our shows for the 2017/2018 season. 


Tickets

When do tickets go on sale? 
Single tickets are on-sale now for 2017/2018 season. Sign-up for our e-newsletter, or follow us on Facebook or Twitter to be notified of when single tickets for the upcoming season will be on sale. 

I bought tickets online, how do I receive my tickets?
Tickets purchased online can be mailed to you or held for pick up at the Box Office. Choose one of these options at the top of the payment screen before checking out. Tickets held at the Box Office can be picked up during regular Box Office hours, or one hour prior to curtain on the day of the performance. Please note, in order to cover the cost of postage, there is now a $0.95+tax charge for having tickets mailed. 

Can I exchange my tickets for a different day or time?
When purchasing single tickets, it is very important you double-check your availability before making your purchase. However, if things come up last minute or you're in a pinch, don't worry-- we can exchange your tickets to a different performance if there's availability. Please note that there is a $3/ticket fee for each exchange. For maximum flexibility, consider purchasing a subscription so you can take advantage of unlimited free ticket exchanges!

Do you have gift certificates?
We are currently not selling at the moment as we are reviewing our gift certificate program.We will update the page once it is up and running again. 

Can I leave tickets at Will Call for someone?
Yes, as long as you provide us with their full name. You are responsible for letting your guest know where to pick up their tickets.

Where are the best seats?
All seats in the Main Stage theatre have excellent sightlines, so the “best seats” really are a matter of personal preference. All seats in the Main Stage are reserved. Seating is always general admission in Studio B, so arrive early for best selection.

Click here to view a seating map.

I can’t make it to a performance, can I give my tickets to a friend?
Yes. Your tickets are transferable, so you are welcome to give them away.

Do you provide refunds?
We are not able to provide refunds. It is important that you double-check your availability before making your purchase.They are, however, transferable - so you are welcome to give your ticket to someone else. In certain circumstances, a tax receipt can be issued if the tickets are donated back to Gateway Theatre. In the rare times that we have to cancel a performance, tickets will be refunded. If you need flexibility and want free ticket exchanges, consider purchasing a subscription.

Are there taxes or fees on top of your ticket prices?
Ticket prices include taxes. Single ticket buyers do pay a $3/ticket surchage for exchanges. If you want your tickets mailed to you, in order to cover the cost of postage, there is now a $0.95+tax charge for having tickets mailed. To avoid this charge, you can choose to pick-up the tickets at Will Call. Tickets held at the Box Office can be picked up during regular Box Office hours, or one hour prior to curtain on the day of the performance.

What if I lose my tickets?
We are able to reprint lost tickets for reserved seating performances, but not for general admission performances.

How can I pay for my tickets?
We accept Visa, Mastercard, and American Express cards for transactions online and over the phone, in addition to cash and cheques in person at the Box Office. We, unfortunately, do not accept debit card.

Do you have a group price?
We offer discounts on tickets when you come in a group of 10 or more, and we have flexible payment plans for groups of 20 or more. Email boxoffice@gatewaytheatre.com or call the Box Office at 604-270-1812 to ask about booking your group.
 


Supporting Gateway

As a registered Canadian charity, Gateway Theatre relies on the generosity of our donors and supporters to enrich the quality of life in Richmond and the surrounding communities. Our donors are essential to our ability to present high-quality professional theatre and nurture the next generation of theatre artists. Please consider making a donation to support keeping our prices affordable. You can donate online or call our box office at 604-270-1812. Tax receipts will be issued for any gift of $10 or more.


General

Can I bring children to the theatre?
While some of our shows are great for children, most of our Signature Series shows are geared towards adults. Please call the Box Office at 604-270-1812 and we can help you decide if a show is appropriate. Please Note: All children under the age of 14 must be accompanied by an adult. Please use discretion when choosing whether to bring children to a performance. Children must be able to sit quietly throughout the performance to ensure they are not disruptive to the performance and other patrons. Patrons with preschool-aged children may be re-seated near a rear exit at the Front Of House Manager’s discretion, and be directed by an usher to leave the theatre at any time. Infants and toddlers are not permitted at Gateway Theatre Signature Series shows. 

What if I arrive after the performance has started?
At the discretion of the Production and Front of House Manager, patrons who arrive late for Main Stage shows will be seated at the back of the theatre at an appropriate break in the action so they do not interfere with the performance onstage or disturb other patrons. Latecomers may be able to move to their assigned seats during intermission.  For all Studio Series plays, patrons will not be admitted after the show has started.  

Do you have reserved seating?
All seats in the MainStage are reserved – view seating map. For Studio B shows, seating is always general admission, so arrive early for best selection. For Studio shows, seating is always general admission, so arrive early for best selection.

Do you have wheelchair seating?
Yes. In the Main Stage, patrons in wheelchairs are seated in the first row of the Orchestra-Left section and in the last row of the Orchestra-Right section. For safety reasons, patrons will need to remain in their wheelchair during the performance and may not transfer to one of our seats. In Studio B, wheelchair seating is nearest the door. Please note: Our accessible seating areas are not available for online purchase through our website. You must call our Box Office at 604-270-1812

Do you have described performances for the vision impaired?
Yes. In pursuit of our goal to make theatre resonant for everyone in the community, Gateway partners with VocalEye each season to offer described performances for the vision impaired. The VocalEye performance for 2017/2018 is for A Christmas Carol on December 16, 2017 at 8:00 pm. Please call 604-270-6500 to secure your seats. 
 


While you’re here

  • Our fully licensed concession offers great-tasting organic fair trade coffee, BC VQA wines, snacks, and many other delicious options. Our bar accepts credit and cash payments. You can also pre-order beverages at the bar before the show and skip the queue at intermission. 
  • Coat check service is available by donation, with all proceeds go towards our volunteer program.
  • Complimentary hearing assist devices are available at the Coat Check. A limited number are available on a first-come first-served basis.
  • Complimentary booster seats are available for young children at Coat Check.
General Reminders
  • Please turn off all electronic devices for the duration of the show. 
  • Please be mindful of your use of fragrances as some patrons may have allergies.
  • Theatrical devices such as water-based stage fog and strobe lighting may occur in some productions. Please contact the box office for more information. 
  • Photography, videotaping or other audio recordings of this production is strictly prohibited

Still looking for answers? Feel free to contact us

Admin